Privacy Statement

We value your privacy and are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. Information you provide through this website will be used solely for the purpose of managing your access to the FASD Guidelines Training Platform. Your data will be stored securely and will not be shared with third parties without your consent, except where required by law. You have the right to access and correct your personal information at any time.

For full details, please refer to our Privacy Policy below.

Privacy Policy

Introduction

Hāpai Te Hauora Tāpui (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share personal information collected through the FASD Guidelines Training Platform, in accordance with the New Zealand Privacy Act 2020.

Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Your name, email address, phone number, organisation, or region.
• Account Information: Username, registration details, and course enrolment status.
• Learning Progress: Information about your progress through training modules, such as quiz scores, module completion, and timestamps.
• Form Submissions: Data you submit through online forms, including course registration, evaluations, or contact requests.
• Usage Data: Information about how you interact with the platform, such as page visits, navigation flow, and time spent on pages.
• Technical Data: Information such as your device type, operating system, browser type, and IP address. This may be collected through analytics tools to help us improve user experience and performance.

How We Collect Information

We collect personal information through the following methods:

• Direct Interactions: When you create an account, complete forms, engage with training content, or contact us directly.
• Automated Technologies: Through the use of cookies, server logs, and analytics services that track usage patterns and technical behaviour.
• Third-Party Services: Information may also be received from service providers who help operate or improve the platform.

How We Use Your Information

We use your information to:

• Create and manage your user account and training access.
• Track your progress through the course modules and assessments.
• Respond to enquiries and provide support.
• Improve the functionality, accessibility, and content of the training platform.
• Maintain the security and integrity of the system.
• Comply with legal obligations.

Sharing Your Information

We do not sell or rent your personal information. However, your information may be shared under the following circumstances:

• Service Providers: We may engage trusted third parties to help us operate the platform, host data, deliver training services, or support analytics. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information to comply with legal obligations or valid requests from government authorities.

All service providers are required to treat your data in accordance with applicable privacy laws.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. While we use appropriate safeguards, no internet-based system is completely secure, and we cannot guarantee absolute security.

Your Rights Under New Zealand Privacy Law

You have the right to:

• Access your personal information.
• Request corrections to inaccurate or incomplete data.
• Request the deletion of your information under certain circumstances.
• Object to how your data is used in specific situations.
• Lodge a complaint with the Office of the Privacy Commissioner if you believe your privacy rights have been breached.

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to improve your user experience and understand how the platform is being used. Cookies are small data files stored on your device that help tailor content, track progress, and analyse behaviour.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect some functionality.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, technology, or legal requirements. The latest version will always be available on our website, with the effective date noted.

Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact:

Hāpai Te Hauora Tāpui
6–8 Pioneer Street, Henderson, Auckland
Email: hauora@hapai.co.nz
Phone: 09 520 4796